Joe Abuso - Genuine Hospitality Consulting

Information Management

The Office

The office may be the smallest space in your restaurant or catering operation, but when it comes to being successful, it can also be the most important. Are your records in order? Do you pay your bills on time? We can help make sure that your operation is handling the details so that you can maximize your profits, and minimize the expenses you incur when things fall through the cracks.

Customer Information

Solutions-Small

In terms of increasing your sales, having an accurate and up-to-date listing of your current customers and future prospects is a must. This task is often overlooked by restaurants but the advent of social networking has made it more important than ever to open the lines of communication between you and your public. We start with streamlining your contact lists and consolidating them in a centralized database. From there, we are able to help you stay connected to your customer base using email campaigns and social networking sites such as Facebook, as well as utilizing traditional print media.

Catering Operations

Successful catering is in the details, and there are a lot of them. Showing up on the right day, at the right time, at the right location, with all the right food, equipment and staff can be a daunting task if you don’t have systems and procedures in place that stack the deck in your favor. The higher the level of catering you offer, the more details there are to get right. We will create systems for you that capture all the necessary information and keep it flowing from the moment a client makes their first phone call, all the way to depositing their final payment and sending them a thank you card, and everything in between.
 

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